General conditions

General conditions

The present general conditions are only applicable to sales of products offered in the headings of These products are sold new. These general conditions are applicable, excluding all other conditions, in particular those applicable in shops. is a service of the company Basicsneed SPRL.

Article 1 – Prices

1.1. The prices of our products are indicated in Euros, including taxes but excluding the cost of postage (except where specified.)

1.2. has the right to modify these prices at any time. However, products will be invoiced based on the tariffs in force when the order was placed. 

1.3. Products remain the property of Basicsneed SPRL, up until the completed transaction of any payments are received by Basicsneed SPRL. 

1.4. Products and services sold on are reserved solely for private use (non–trade). 

Article 2 – Order

Contractual information is available in French, Dutch and English. Basicsneed SPRL has the right to cancel or refuse any order from a customer with whom there is a dispute regarding the payment of a previous order.

Article 3 – Validation

You must declare having read and accepted the present general sales conditions before placing an order. The validation of your order means you accept these general conditions. Except for evidence to the contrary, the data registered on is proof of all transactions on and its customers.

Article 4 – Availability

Our product range is available and prices are valid as long as they are visible on the site and in stock.

This is why we provide indications on the availability of products when you make an order. Errors or modifications may occasionally occur in exceptional circumstances. When a product is unavailable after ordering, we will inform you by e-mail as soon as they are back in stock. Your order will automatically be cancelled and you will be reimbursed if your account has been debited.

Article 5 – Delivery

5.1 – General

The geographical area of delivery for products bought on is as follows:

- Europe: all countries
- Rest of the world: Australia, Canada, China, Honk Kong SAR, Israel, Japan,      New Zealand, Singapore, South Africa, South Korea, Thailand, UAE and the US.

You can contact the Escuyer customer service on to have more information on delivery conditions to a specific country in the world.

The time delays indicated when making an order are based on averages. They correspond to the time needed to ship and dispatch the goods. Products are delivered to the address you indicated when ordering. If the address on your order is not correct, Basicsneed SPRL is not responsible for failure to deliver your order. 

When you order several products at once, and when these products have different time delays, the longest time delay is applicable. has the right to delay shipments, particularly in regard to Escuyer subscriptions. If items are shipped separately, any charges for postage and packing of the order will be invoiced for just one single shipment (except subscriptions). is not responsible for the consequences when there is a longer delay time. 

5.2 – Delivery problems

You must inform of any problems regarding the delivered product (e.g. damaged package, opened packages, missing pieces etc.) within three (3) days after delivery. Depending on the cases defined in article 12, you may benefit from exchange or reimbursement conditions in this article.

5.3 – Delivery details

Orders are processed from Monday to Friday, except on Belgian holidays. 

Products are sent by mail from Belgium. 

In all cases the maximum delays vary between two (2) days and two (2) weeks after receiving the payment and depending on the city or country of destination. and Basicsneed SPRL are in no case responsible for delays beyond its control due to a backlog attributable to the Post or one of its suppliers. 

Additional postage costs may be added to the total order (depending on its content): This will depend on the number of ordered items and the national tariffs of the Belgian postal services that are currently in force. 

All items that are out of stock will automatically be deducted from the order.

Article 6 – Payment

All payments will be processed using a secure encrypted procedure to prevent the interception of information provided by the buyer. It will be carried out via an electronic payment system such as PayPal or via a bank transfer. 

If any balances due by the customer have not been paid, any outstanding shipments will be held back until proof of payment has been received.

For all additional information about Escuyer, please contact Basicsneed SPRL and mention your contact details as well as a telephone number where you can be reached during working hours, by sending an e-mail to

Article 7– Termination of subscription

Escuyer offers the following forms of product delivery: 

  • Individual deliveries: one invoice, one delivery, no order renewal.
  • Gift subscriptions: six (6) months or one year duration, one invoice, several deliveries, no order renewal.
  • Regular subscriptions: delivery every three (3) months, four (4) months, or six (6) months; invoice per delivery, several deliveries, subscription is automatically renewed after each cycle. Regular subscriptions are renewed after each cycle until they are terminated. Notice of termination must be given to Escuyer one month before the end of the contract period. Such notice must be performed via the customer's login on the Escuyer online platform. Refusal to accept delivery of a shipment does not constitute notice of termination. All regular subscriptions for which notice of termination is not received within the required notice period are automatically extended for the next cycle.

Article 8 – Returns & Reimbursement

The buyer has the right to return goods if they are intact, if the original packaging has not been opened and if all items of the product and accessories are sent back.

When a delivery is late, maximum thirty (30) days and the product has been sent, you may cancel your order and request to be reimbursed for the cost of the product purchased and any return charges. 

In this case, if you have received the product after your cancellation, we will reimburse you when we have received the complete product in its original state. 

All orders that have not been sent within thirty (30) days following the order on will be cancelled unless indicated otherwise and announced in the sales offer.

In this case, the reimbursement will be done after we have received the goods. Payment will be done on the account number and invoicing address communicated by the buyer, within thirty (30) days. 
All returns must be preceded by an e-mail to 

If one of the products purchased does not suit the Customer, the latter has the right to cancel their order within fifteen (15) calendar days of the day following the delivery in accordance with European and National legal provisions. All disputes after this delay period will not be accepted.

The buyer, requesting a reimbursement or motion to return any ordered items, must initiate their request, notifying Escuyer by e-mail at, and pay for the charges of returning the goods. The parcels must be sent back to Escuyer orders return c/o Basicsneed SPRL – Rue d’Alost 7/11 - 1000 Brussels, Belgium

Article 9 – Security

All orders processed via our website are secured through the payment providers in order to protect any data regarding purchases as efficiently as possible.

Article 10 – Customer service

For all information or any questions, our customer service is at your disposal via e-mail, via regular mail (Basicsneed SPRL - Rue Africaine 2 - 1050 Brussels, Belgium) or via our call center (+32 (0)476 74 16 75 – Attention! this is a Belgian mobile phone number).

Article 11 – Intellectual property

All texts, comments, works, illustrations and images on are protected by author’s rights and European intellectual property law. In accordance with the provisions of the intellectual property law, only private use is authorized, which is subject to different provisions or stricter provisions under intellectual property law. Total or partial reproduction of the site is strictly forbidden. 
Anyone wanting to use our logo or brand to promote on their blog, personal site or other media, is welcome to make a written request to

Article 12 – Responsibility

The offered products conform to Belgian law and norms. Basicsneed SPRL is in no case responsible when the legislation of the country where the product is delivered is not respected (e.g. when a product is forbidden…). It is the customer’s responsibility to check the legalities regarding the import and use of a product they want to order with their local authorities. 

Please contact in case you have questions regarding a product. 

Basicsneed SPRL has no responsibility for indirect damage, losses or costs that could be the result of the purchase and is not responsible for the services provided by third parties with which it works (PayPal and shipping companies).

Article 13 – Guarantee

We commit ourselves to reimburse or exchange defective goods or goods that do not correspond to your order, in accordance with Article 7 “Returns & Reimbursement”, which specifies the details and procedures for reimbursement. 
In all cases, you benefit from the legal guarantees regarding the conformity of the goods with the contract and latent defects, in accordance with the specified legal provisions. The provisions of this article do not prevent you from benefiting from the retraction rights in Article 7.

Article 14 – Applicable law – Disputes

The present contract is subject to Belgian law. The language of the present contract is French, Dutch or English. In case of disputes, only the Belgian court is competent.

Article 15 – Personal information

Information and data concerning your identity are necessary for managing your order and for our commercial relations. They may be passed on to companies that contribute to these relations, such as companies that execute services and orders, for their management, execution, processing and payment. This information is stored for security reasons in order to comply with legal obligations and rules and in order to allow us to improve and personalize the services we offer and the information we provide.

With regards to the Belgian Act dd. 8 December 1992 Act on Privacy Protection regarding personal data, you have the right to access, correct and delete personal details. Write an e-mail to or a letter, mentioning your surname, first names, e-mail address and if possible a customer reference number.

Our site has been conceived with the needs of our customers in mind. This is also why we use cookies. A cookie registers your visit to our site. Cookies on are only used to improve our personalized service to you.

Head Office: Basicsneed SPRL – Rue d’Alost 7/11, 1000 Brussels, Belgium